What are our rituals

Our team defaults to async forms of communication.

Although we avoid having meetings to prevent interruptions and keep the flow, we believe it's essential to have some face time with the team.

These are the current company-wide rituals:

Offsite

Every six months we travel to a different city for a week to talk about our progress, think about the future, and reflect on how we can improve.

Most importantly, this is a time to have fun, eat good food, play board games, and get to know each other. Our past offsites have been in:

• Floripa, Brazil (Nov, 2024)
• Cancun, Mexico (May, 2024)
• Rio de Janeiro, Brazil (December, 2023)
• Lisbon, Portugal (April, 2023)

Support Nights

Every offsite, on Sunday night before we start the week, we all sit around a table and answer customers until we hit inbox zero.

This not only helps us begin the week with less distractions, but also reminds us all why we exist: to help people.

All-Hands

Every Monday morning the whole team gets together to share key metrics from each area, how we spent our time last week, and what we plan to tackle this week.

Daily Syncs

From Tuesday to Friday, we reserve 30 minutes to see each other's faces and talk about what we're working on.

It's a relaxed format, and we have a safe space to voice any blockers and share how we're feeling energy-wise.

Demo Day

Every Thursday, someone on the team shares their screen and talks about something interesting they're exploring or working on.

This is an excellent opportunity to showcase a new tool or process that can affect others.