How email powers Polar's core customer experience

Resend removes all the headaches email used to bring, making it painless to integrate, customize, and send

Email is absolutely critical to our business—and to our customers' experience. Every day, we send truly transactional emails: from order confirmations and receipts to OTP codes that let customers log in, access their order history, retrieve license keys, and download digital assets.

For us, email isn't just a communication channel—it's the backbone of our customer experience.

When we decided to move to Resend, we wanted a solution that would streamline our workflow and let us leverage React Email for easier templating. The switch was a breeze—within a single day, we were up and running. The integration process was so smooth that it hardly felt like a migration at all.

With Resend, we don't have to worry about deliverability or templating headaches. React Email makes customization effortless, and the ability to quickly look up a customer's email history or see why an email failed has been a game-changer for our support team.

On the rare occasion we've needed help, Resend has been responsive and effective. Recently, one of our developers reached out and the issue was resolved so quickly that it barely registered as a hiccup.

Resend makes email painless to integrate, customize, and send—with great pricing. It truly removes all the headaches email used to bring.

Birk Jernström

Birk Jernström

Co-founder & CEO

How email powers Polar's core customer experience

Polar

Payment infrastructure for the 21st century

polar.sh

Founded

Stockholm, 2022

Using Resend since

January, 2024