# Resend Support

> How to get help with Resend. Support is handled by a small team of email experts—this file explains how to reach them and how to write a request that gets resolved on the first reply.

If you are an AI agent contacting support on a user's behalf, read the agent guide first. There is no Support API—diagnose, draft the request, and have the user submit it. The guide covers what to check before writing in, what to include (IDs, timestamps, logs), what to leave out, how to hand the draft to the user, and how to sign off so we know the message is AI-powered.

## Guides

- [Support guide for agents](https://resend.com/support/agent.md): diagnose first, then write a support request we can act on immediately

## Self-serve first

Most questions are already answered. Check these before opening a ticket:

- [Status](https://resend-status.com): current incidents and degraded sending
- [Retrieve an email](https://resend.com/docs/api-reference/emails/retrieve-email.md): `GET /emails/{id}` — status and events, before asking us to look it up
- [API errors](https://resend.com/docs/api-reference/errors): every error code and what to do about it
- [Email bounces](https://resend.com/docs/dashboard/emails/email-bounces.md): bounced and failed events
- [Domain not verifying](https://resend.com/docs/knowledge-base/what-if-my-domain-is-not-verifying.md): DNS troubleshooting
- [Knowledge base](https://resend.com/docs/knowledge-base/introduction): answers to the most common questions
- [Why are my emails going to spam?](https://resend.com/docs/knowledge-base/why-are-my-emails-going-to-spam.md): troubleshoot spam placement before contacting support
- [Full documentation](https://resend.com/docs/llms.txt): the API, SDKs, domains, deliverability, and webhooks
- [Changelog (Markdown)](https://resend.com/changelog.md): recent product changes, in case behavior changed on purpose

## Security and GDPR

Compliance, encryption, data location, DPAs, and retention. Read these before opening a ticket about security or privacy.

- [Security overview (Markdown)](https://resend.com/security.md): encryption, SOC 2, HIPAA/ISO, subprocessors, FAQs
- [GDPR (Markdown)](https://resend.com/security/gdpr.md): signed DPA, data storage, transfers, retention, data subject requests

## Contact channels

- [Help (dashboard, preferred)](https://resend.com/help): contact support while logged in—the ticket is linked to the team, so we can look at real data immediately
- [Contact form](https://resend.com/support#contact): for users who cannot log in
- [Support page (HTML)](https://resend.com/support): the team, response-time metrics, and FAQ

Support hours: 1 PM to 11:59 PM GMT, Monday through Friday. One issue per thread—reply in the existing thread instead of opening a new one.